Hi @Silvia_Mauri ,
I have crossed the threshold of 20 000 words. Could you please write a reference letter? 
Iāve read that you usually include the word count and the NGO partners a person contributed to. Can I also ask you to mention the combinations of the languages I am working with, and my real name? 
Rose Marie is my nickname.
Hi @Rose.Marie, congratulations on reaching this threshold! 
Of course, Iāll be happy to put together a reference letter for you in the following week; as you rightly said, it will include the date you joined TWB, your word count, the NGO partners you contributed to, and the language pairs you worked with
I will mention the name you used to register your TWB profile, is that okay?
Thanks for your support Rose Marie 
Yes, please mention in the reference letter what youāve written here. 
Thank you so much! 
Hello, I know that translators are eligible for a reference letter once we hit the 20,000 word mark, but Iāve recently seen a new TWB translator with between 4,000 and 5,000 words, in receipt of something that looks like a reference letter, too.
Or perhaps itās a āconfirmation of contributionā? What is the difference?
Thanks for any advice!
Hello @Silvia_Mauri , i hope youāre well! Could you help with my query, or redirect if Iām asking in the wrong place? Thanks so much 
Hi @Switzer-matt and thank you for asking this good question! 
As you rightly said, the reference letter is issued when a translator reaches 20000 as word count. However, the letter can be provided before reaching this threshold in very exceptional cases, for example, when a volunteer translates to a language that rarely has tasks, or when there is an urgent need for it by the volunteer who requests it. We review the requests we have on a case-by-case basis to decide the possibility of providing the letters 
As for the confirmation of contribution, it means the eligibility for adding the name, title, and email address of TWBās Senior Community Officer, Ambra Sottile, in the volunteerās CV/resume/job application. When Ambra is contacted by an institution the volunteer applies to work for, she can verify the contribution of the volunteer with TWB 
I hope that I could give you a clear answer, please let us know if you need more clarification on our recognition program 
Hello @Aya.Alrifai , thanks for the detailed response, thatās very helpful 
So the confirmation of contribution is not actually a document that an individual TWB translator would requestāitās more like permission to cite the TWB senior community officer as a referee?
Iāll have a look at the recognition program page tooāthanks for the link!
Best,
Matt
Edit: I think it was a āconfirmation of hours contributedā that I was referring to (min. 1000 words), which is different to the Recognition Program. Question answered. Thanks again!
Youāre right @Switzer-Matt as for service hours, these can be confirmed in two ways:
If the translator asks to calculate their working hours and include them in their reference letter (thatās why the letter you saw included service hours 
)
If the Senior Community Officer is added as a referee and contacted to confirm the contribution of a translator with the organization
What we do is āconvertā the words a volunteer contributes into hours. In general, we consider that a novice translator can translate approximately 200 words per hour 
(min. 1000 words)
Also upon request, and according to the case, we can provide short āwritten confirmation of contributionā 
I hope this gave even more clarification for our recognition rewards 
many thanks @Aya.Alrifai, youāve answered this question and possibly most of my future questions, too 
Have a nice Thursday and weekend!
Matt
Hi @Kholood
Sure! Please send us an email to translators@translatorswithoutborders.org so we follow up with your request 
Hello @Aya.Alrifai
I requested a certificate and a reference letter several days ago and I am waiting to receive them. I have translated for some NGOs on TWB Workspace which are not mentioned in my Kato profile. Would you please let me know if these NGOs are also mentioned in my certificate and reference letter?
Thanks
Hi @OmidShabani and thank you for reaching out!
To answer your question, the complete list of NGOs will surely be included in the reference letter as the information of the letter are taken from both Kato and Workspace platforms. Only this list will not be mentioned in the certificate due to the limitation of the number of words; mainly, the certificate is a form to confirm the total hours of volunteer activity. You will receive the certificate and the reference letter today or tomorrow to know more about the information mentioned in both rewards
Thank you very much for your response.
Iām happy to hear that
Hello there,
Iād like to ask for a certification of volunteer activity and a reference letter because Iām applying for a job. Well, I really need them.
Thank you so much 
Fiorela
Hi @fsantur.tradin, we would be happy to provide you with what you ask! Please, send an email to recognition@translatorswithoutborders so we can follow up with your request
I am a Burmese translator and I want a reference letter for the position of interpreter and translator right now. As I see on my twb profile, I have already donated about 29,643 WC. Whom should I contact for this help?
Hi @Myo,
Thanks for your support! Feel free to send an email to recognition@translatorswithoutborders.org and they will be happy to check your request and help you.
Hope this helps!
Regards,
Dalia
