The Translator's Toolkit

TWB Q&A TWB FAQs
107

Welcome aboard!
Happy making difference! :slight_smile:

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108

Hello, Iā€™m new here, how can I look for volunteer jobs? I check my home page, but I never get any results.

109

Hello @samuelribeirosouza21 and welcome to TWB. We are very happy to have you here.

I have just checked your profile and itā€™s all set. Kindly note that the availability of tasks varies from time to time, depending on our partnersā€™ needs. We recommend regularly checking the homepage - new tasks can be posted in any minute. If you donā€™t find tasks when you check the homepage, this is only because no tasks are available at the time you are looking.

Please donā€™t hesitate to contact us for any further questions.

110

Thanks for the information! I have a question: My language pair currently has no available tasks. Can I volunteer for another language pair I havenā€™t registered for yet?

1 Like
111

Hello @XZha and thank you for your question.

Kindly note that it is important for us that volunteers translate only into their native language to maintain the highest standards.

Thank you and please donā€™t hesitate to contact us for any other questions.

1 Like
112

Hello!

I want to complete a task in Phrase, but itā€™s impossible because the QA check keeps giving ā€˜tags and formattingā€™ errors for the same couple of segments. I already removed and re-added the formatting and tags about 5 times per segment and as far as I can see there is nothing missing at all. I cannot ā€˜ignoreā€™ these messages, so the Complete button wonā€™t appear.

Thanks in advance for any help!

113

Hello @Sunny and thank you for writing to us.

I cannot see that you have any in-progress tasks, so it appears that you managed to submit the task as completed. Please let us know if you have any other questions or concerns.

For future reference, kindly note that you may email the project manager responsible for the task you are working on directly and they will be more than happy to assist you.

Also, you can post your task-related questions in the thread dedicated for that task received by email.

I hope this helps.

Please donā€™t hesitate to contact us for any further questions.

Best regards,

114

Hello Ahmad,

Thanks for your reply. Indeed, I managed to solve it by myself and wanted to update my post, but suddenly my internet disappeared and I wasnā€™t able to.

It was still a hassle though. This was the only thing that ended up working:

  • copying my translation to notepad;
  • copying source to target;
  • pasting my translation back in the target segment piece by piece, right in between the English, and then removing the English without touching the formatting at all;
  • confirming and running checks again.

It would be a lot easier if formatting issues could also be set to ā€˜ignoreā€™.

1 Like
115

Hello @Sunny and thank you so much for your hard work on this. We genuinely appreciate your support.

@GiuliaG the above feedback is for your kind reference.

Thanks a lot!

1 Like
116

Hi, I have some problems with the ā€œcompletedā€ button. I am revsing some of documents and although i have confirmed all segments, I still canā€™t click the completed button. Is there any extra step for that?

117

Dear @nadine ,
Thank you for your help and for letting us know!
Before marking a task Complete, you should run the Phrase QA functionality and solve the issues flagged there.
Please let me know if that works :slight_smile:
Best,
Giulia

118

Good morning,

I want to know the reason why I cannot claim a task. When I try to claim it, a message appears saying ā€œyou cannot claim this projectā€. All the tasks I try to claim are in spanish, and so far Iā€™ve only been able to complete one translation. If someone could help me I would really appreciate it.

Kind regards,
Shariel

1 Like
119

Hello @sharielp26 and thank you for reaching out to us.

We are sorry to hear that youā€™re facing this issue.

May I please ask you to email us at: translators@translatorswithoutborders.org and provide us with some screenshots of the issue so we can investigate further and assist you find a solution.

Looking forward to hearing from you soon.

Thanks and regards,

120

Good morning,

Thank you for your recent follow-up regarding the issue. The problem has already been resolved, but I appreciate your assistance.

Iā€™m grateful for the support and prompt responses Iā€™ve received.

Best regards,
Shariel

1 Like
121

Hello Ambra,
I have just completed a task but I am not able to click on complete.
I wish to know how to solve that problem

122

Hello @douanlalorielle and thank you for your support.

To complete the process:

  1. Please run the QA.
  2. Address any flagged issues as needed.
  3. If any flagged errors are false positives, please mark them as ā€œignored.ā€
  4. Once all issues have been resolved or ignored, you will be able to mark your task as complete.

For guidance on running a QA in Phrase, please refer to the post below: How to run QA (Quality Assurance) checks in Phrase TMS Useful Features.

In case you applied the above and the issue still persists, please donā€™t hesitate to write in the dedicated thread in the TWB Community forum or directly to the Project Manager. You can find the link to the dedicated thread in the TWB Community in your confirmation email or in your ā€œClaimed tasksā€ section on the TWB Platform. Check this video to see how to ask questions about a task.

If you have any further questions, please donā€™t hesitate to reach out.

All the best,

1 Like