I’m able to access it now. Thank you!
Hello, Manuel!
Everything worked properly and I was able to complete the task.
Thank you for your help!
Have a nice weekend.
Soledad.
I apologise that the task was revoked! This sometimes happens if the project was uploaded incorrectly or if there was an error in the content that needed to be changed
You can always reach out to the project manager to ask for clarification if you wish 
Apologies for any inconvenience!
Hi @charlotte1 , I am in the middle of working on a project, however when I tried to access the project to continue working on it I received this message from Memsource: “Sorry, your account has expired. Please contact your project manager for details.” Can you please help me with this?
Thank you for letting us know about this issue, everything should be working fine now Please let us know if the URL is accessible for you 
Hello,
I am having the same problem as the colleagues above. I can’t access the page.
Regards,
Homa Mohammadi
Hi @homa.mohammadi and thank you for reaching out.
We are currently encountering an issue with Memsource 
our Tech Team is looking into it and we should be able to fix the issue soon. Thanks for understanding 
1 Like
Hi team,
Memsource has an Android app that can be useful for working on the go, or, for example, when in the shelter during air alerts, when away from PC.
It allows to log in via user name and password or using Google.
Is there any way to use it for accessing TWB projects? What credentials should be used?
Thanks,
Oleg
Hi Oleg,
Hope you are safe in these difficult times
I’m not sure whether the app can be used by logging in with TWB credentials, if you’d like to try it, you can use the username that was sent to you in an automated email after you claimed your first task. If you can’t find it, please let me know so I check it for you, and you can add “twb” as a password.
However, it could work if you use your mobile browser to access Memsource from the translation URLs provided with your claimed tasks. I’ve seen a number of volunteers doing that, so you can give it a try too
If you need any assistance, please don’t hesitate to reach out 
Hello,
I have the same problem. I have claimed a task but when I click on “Translate using Memsource” it pops up “Sorry, we could not find a user for you. Please contact your system administrator”.
Can you help me?
Thank you!
I’m having the same issue.
I had to complete a task using my phone as my browser doesn’t load Phrase properly.
Tried every solution available online.
Please advise.
Hello Eduardo - very sorry for the delay in getting back to you. I totally understand that you might no longer need help with this. However, in case there is anything we can do for you, please do not hesitate to let us know. I am very sorry that your previous message fell through the cracks, and I promise it was an exception.
Hello Rebecca, I believe you are talking about the project for WHO? Could you please send a screenshot of what you see, at the email address translators@translatorswithoutborders.org so we can assist you. Thanks!
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Thank you, Ambra!
For reasons I cannot explain, the system is now operational again.
Before, I was getting the “sorry, (…) contact your manager” message.
1 Like
Glad that it’s all sorted out! Sometimes these temporary glitches can happen - thank you for your patience.
Hi, I receive the same message : Sorry, we were not able to find a user for you. Please contact your system administrator. I did not claim a task yet, can you please let me know is that ok?
Hey @sarahkhaleel I am sorry, but you essentially cannot access Phrase (Memsource) before you claim a task unfortunately.
Hello community members,
I think I may have issues the next time I will claim a task for TWB because I wanted to try Phrase outside of TWB for myself and I have noticed that my usual email was in use (the email I use for TWB too) and I thought I must have forgotten I had an account before (as I tried using Phrase before beginning to volunteer for TWB). But it turned out to be my TWB account for which I changed the password and now I think it will be a problem for me to access Phrase in the platform.
This was my mistake and I apologize for it. What can I do about it or who I can contact about the issue?
Thank you very much,
Ioana Dobre
I am happy to say I was still able to claim a task and I could access Phrase Online Editor from “Translate using Phrase”, hopefully I can send it too when I finish. However, if I still need to do something about the issue please let me know.