Words I translate are removed automatically from the target language engine whenever I stop typing for a short while

TWB Q&A
,
1

I’ve just started translating an English file into Arabic using the Kató TM, and whenever I stop typing where I’m supposed to write the target language, for a short while, some of what I wrote gets already removed and I have to either ctrl+z or re-type it, and sometimes the ctrl+z doesn’t get me back all what I wrote. Am I doing something wrong or what could be the problem exactly?

Thanks.

2

Update: words I type are removed even when I’m actually translating at the very same time!

3

Update 2: It seems that the cause of this problem is enabling, in settings, the QA option that checks for issues regarding punctuation, numerals, etc.; apparently it doesn’t work as it should with Arabic being a target language. However, after disabling it, there’s already a similar problem that yet needs to have a cause, and that is some TM (Translation Matches) would force their entry into the engine whenever I switch windows or perhaps other behaviors too.

4

I have noticed the same problem - if I pause at all, the segment reverts to whatever it was populated with before I began translating…

5

Hi @Mina1 and @Emma2, could you please try and work on this from an incognito window? Let me know if the problem persists, and thank you for your patience!

6

Many thanks, Ambra. This has fixed the problem for me!

7

Hi @ambra, It won’t even let me login in incognito mode, for some reason! It says my credentials of Proz are wrong when they aren’t. Is this normal?

8

Hi Mina, I just tried it myself and I received this error:

Warning!

An internal error occurred while trying to sign in with ProZ. Try logging in again or register for an account.

[BAD responseCode /oauth/token: 400]

Is this the same one you are receiving?
If so, could you simply… Insist? :smiley: I tried a few more times, clicking on “register” instead of “log in”, and after a few attempts it let me in.
I am tagging my colleague @ClaudiaM who is more tech-savy than me and will be able to help you better on sign up issues.

9

Hi Ambra! No, it’s not the same error; it just told me that my login credentials are incorrect. But anyway I’ve moved on and continued working without logging in, I couldn’t find any difference when I either log in or not, really.

10

Hi @Mina1, thank you for reaching out! I cannot seem to find any problem related to your account :mag_right: Could you please send me a screenshot of what you see when you try to login?

11

Hi, @ClaudiaM! It’s fine now, thank you. The problem was being unable to login to the Kató TM in Incognito mode, so I just continued translating without logging in.