Hello there!
I’ve just claimed my first task on TWB, and I’m facing an old problem that says “Sorry, we were not able to find a user for you. Please contact your System Administrator”. Would anyone help me solving it?
Thank you in advance!
Cecília.
Hello @Cecilia_Alves
Thank you for your message.
Could you please let me know if you are still facing this issue or it is solved. Thank you.
Looking forward to hearing from you.
Best regards,
Christian
Hi @Christian1,
Thanks for your response. No, I’m still not able to open Phrase. I’ve already tried three different browsers, but nothing has changed.
Could you please check if there’s any bug around or some problem with my account? I’m afraid I’ll have to unclaim the task if the issue is not solved in time before the deadline expires, which is a pity as the task is interesting and it’s my first experience translating here.
Thanks!
P.S.: Please note I’m only able to send replies once a day on this forum as it says I’m a new user (?!).
Hello @Cecilia_Alves
I will ask our tech team to double check this and address the issue accordingly.
Regarding the deadline, no worries, I will be happy to extend it once the issue is fixed.
Thank you for your patience while we try to solve this.
Best regards,
Christian
Thank you @Christian1 for your prompt response.
Hello @Cecilia_Alves
I have replied to you in another forum topic.
Thanks a lot!
Hello @Christian1,
Thanks for your reply. I’m now able to access Phrase after being helped by Manuel.
If possible, please extend the deadline in 2 days to compensate on the time taken to fix the issue.
Thanks a lot!
Kind regards.
Hello @Cecilia_Alves
Glad to hear that the issue has been fixed. I have extended the deadline accordingly.
Please let me know in case of any questions.
Best regards,
Christian
Hi,
I am also facing this same issue. How were you able to resolve it? Mine says “requested resource not found” whenever I try to go on to Phrase TMS.
All best,
Leo
Hi Cecilia, do you still face the same problem with the number of messages you can add on the forum each day? I think now that you have visited several days and sent a few messages, you have reached a new level of Discourse (provider for this forum) and you should be able to send at least 5 messages per day. In case you see something unusual, please reach out to us (also via email, translators@translatorswithoutborders.org)
Hi @ambra,
Thanks for asking! As I’ve been promoted by earning some badges, the restriction has apparently been removed. 
Thank you!
Regards.
1 Like
Hello
would like to confirm whether I need to sign in to Phrase TMS in order to translate tasks. When I click on ‘Translate this task,’ it redirects me to a sign-in page. Could you please clarify the process and what should I do?
Because I have learned from your instructions that I don’t have to sign up to phrase TMS in order to translate a task
I
Dear @ghadadammak7 ,
Thank you so much for your query!
The translation tasks can be viewed and claimed on the TWB Platform, however the actual process of translating happens in Phrase. You can find all the information about Phrase in this section of the TWB Community Library, and please let us know if you have more questions.
All the best,
Giulia
@GiuliaG
I have claimed a task to translate
But when I click on translate using phrase TMS it leads me to login page I will send you screenshot
Does this mean I need to create an account on Phrase to access the task? I initially thought it would take me to the task automatically without requiring a login
Dear @ghadadammak7 ,
Please refer to my reply above - the task link in TWB Platform will take you to Phrase automatically but you will still need an account on Phrase to be able to work on that platform.
Please let me know if you need any assistance with that.
Best,
Giulia
Dear @ghadadammak7 ,
I would like to share with you another update about your account. You should have received an email notification about approving/verifying your email address. Could you kindly let us know if that’s the case? Best,
Giulia