Hi there,
I have claimed 2 tasks, I found one of them and didnāt find the other. Where can I find the other task?
Hi @faten1992 ,and thank you for reaching out 
I can see that you do have one task in progress in your profile, maybe the other one wasnāt claimed by you because another volunteer was also trying to claim it at the same time and managed to do so in a matter of seconds 
If you didnāt receive a confirmation email that you successfully claimed the other task, this would be the reason.
If you did receive a confirmation email for the other task, please let me know so I check it again for you 
Hi, how are you? Iām a new user of this site and I donāt know how to use it. Can any of you explain to me? Thank you in advance
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Hi @ahmedhendy280 and thank you for your interest in working with us! 
I cannot see a profile under your name on our platform, or it might have been automatically deleted if it was created but not competed yet 
If you donāt have a KatĆ³ platform profile yet, kindly enter your email address and a password using this link and check a few automated emails youāll receive afterwards to complete your registration 
When your registration is completed, you can refer to our Translatorās Manual for a comprehensive explanation on how to use our platform 
Please let me know if you have any questions 
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Hi, Iām new here and hope someone can help me. I have no tasks available at the moment, is it normal?
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Hello @Angela2 and welcome to our community! 
I can see that you successfully completed your registration on our platform, this should help you find tasks in your language pairs 
Itās surely normal if you sometimes donāt find tasks, the availability of tasks varies from time to time, but we always post new tasks
I would recommend keeping an eye on the homepage and following these instructions to sign up to receive email notifications when tasks are available, this can increase your chance to find tasks 
You can also check our Translatorās Manual to learn more about our workflow 
If you have any questions, please feel free to reach out 
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Hello. I would like to change my email to āthalysonteixeira20@gmail.comā. Would that be possible?
Hello, I am English to Amharic and Tigrinya translator. I have donated 976 words when I started but after that I have been waiting to get a task but I didnāt. I need help
Hey @mahletmekonen Thanks for your support so far and so sorry that you have not had access to tasks recently. The number of tasks available usually depends on the needs of our partners so we do not have much control over that. I see you have your notifications set to daily so you will surely receive an email notification once there are available tasks in your language pairs. Keep an eye out! 
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Thank you! Very useful details. I found video of translation process at TWB demo really helpful.
Hi! Iām new to TWB (although Iāve had an account for quite some time, I didnāt try to claim any assignments until now), but I canāt see any available tasks showing up on my homepage. Iāve been checking almost every day for like two weeks with no luck yet.
Is there an issue with my account, or is the amount of work really low lately? I would appreciate some guidance on how to claim my first task. Thank you!
Hey @mariomuchacho.mm , Everything looks good on your profile so itās just there are not so many tasks available at this moment. But keep an eye out, I am sure something will turn up soon. 
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Hi, I am always getting low feedback and stars regarding design and style.
Please, I need guidance for this issue as I still donāt know what I am supposed to do or change regarding them and what things should I pay attention to.
Thanks.
@Aya.Alrifai
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Hey @JoelleDebes Here are a few threads you could look at to understand more about the feedback. Here is one for design and here is one for style. As long as you have three or more stars, you are good to go. I hope this will give you a better understanding and overview and (maybe) some tips for future tasks 
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Hi Joelle! Many thanks for your keenness on improving your translation skills! Kindly refer to my colleague Megās message to find the information that can be helpful for you, you can also check our Arabic style guide 
Do let us know if you need any further assistance
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Hello,
Could you please tell me how can I leave a general comment (not about a specific segment) to the translator when I am revising a task referring to the mistakes so that he/she can avoid them in the upcoming tasks?
Thanks in advance
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Hi Joelle, thanks a lot for following up on this - itās a great question.
Once you have submitted a revision task, you will receive an email inviting you to leave some brief constructive feedback and a score for the translator! The subject is āTWB Platform: Task Successfully Completedā. In there, you should see a phrase saying: Please submit your feedback at this link. All you have to do is click on the link in the email that will take you to the feedback page.
Thanks for being part of TWBās community! Your volunteer work will help people around the world access information in a language they can understand.
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Hey @Murzal How are you?
I just wanted to flag that we no longer have the test for verification and we are actually moving away from verification status all together. At this point therefore it would not be an option to take the verification test unfortunately 
Thank you for the suggestion all together,
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Hi, Iām waiting for an opportunity to claim a task.
It has no task English into Portuguese Br?
When I receive a task on my e-mail itās already claimed in progress then I canāt join with them!