I cannot see that you have any in-progress tasks, so it appears that you managed to submit the task as completed. Please let us know if you have any other questions or concerns.
For future reference, kindly note that you may email the project manager responsible for the task you are working on directly and they will be more than happy to assist you.
Also, you can post your task-related questions in the thread dedicated for that task received by email.
I hope this helps.
Please don’t hesitate to contact us for any further questions.
Thanks for your reply. Indeed, I managed to solve it by myself and wanted to update my post, but suddenly my internet disappeared and I wasn’t able to.
It was still a hassle though. This was the only thing that ended up working:
copying my translation to notepad;
copying source to target;
pasting my translation back in the target segment piece by piece, right in between the English, and then removing the English without touching the formatting at all;
confirming and running checks again.
It would be a lot easier if formatting issues could also be set to ‘ignore’.
Hi, I have some problems with the “completed” button. I am revsing some of documents and although i have confirmed all segments, I still can’t click the completed button. Is there any extra step for that?
Dear @nadine ,
Thank you for your help and for letting us know!
Before marking a task Complete, you should run the Phrase QA functionality and solve the issues flagged there.
Please let me know if that works
Best,
Giulia
I want to know the reason why I cannot claim a task. When I try to claim it, a message appears saying “you cannot claim this project”. All the tasks I try to claim are in spanish, and so far I’ve only been able to complete one translation. If someone could help me I would really appreciate it.
Hello @sharielp26 and thank you for reaching out to us.
We are sorry to hear that you’re facing this issue.
May I please ask you to email us at: translators@translatorswithoutborders.org and provide us with some screenshots of the issue so we can investigate further and assist you find a solution.
In case you applied the above and the issue still persists, please don’t hesitate to write in the dedicated thread in the TWB Community forum or directly to the Project Manager. You can find the link to the dedicated thread in the TWB Community in your confirmation email or in your “Claimed tasks” section on the TWB Platform. Check this video to see how to ask questions about a task.
If you have any further questions, please don’t hesitate to reach out.
I hope you are doing well and thank you for reaching out to us.
I would like to mention that we have been gradually moving away from verification and we are no longer verifying our volunteers. Nowadays all translation tasks are available to all volunteers who have the language combination on their profile. I see that you have listed your language pairs on your profile and everything is in order so you will have access to tasks in your language pairs when they are available. I would recommend regularly checking the homepage for tasks.
Thank you for your continued support, we really appreciate it.
I hope you are doing well and thank you for reaching out to us.
I would like to mention that we have been gradually moving away from verification and we are no longer verifying our volunteers. Nowadays all translation tasks are available to all volunteers who have the language combination on their profile. I see that you have listed your language pairs on your profile and everything is in order so you will have access to tasks in your language pairs when they are available. I would recommend regularly checking the homepage for tasks.
Thank you for your continued support, we really appreciate it.
I checked your completed task and it seems like the translator revising it didn’t leave a review. We do encourage translators to leave reviews for their fellow translators, but it is optional and not everyone does so.
If you do receive a review, you can access it by finding the task in the “Claimed Task” section on your profile and clicking on “Task Reviews”.
Hello TWB team!
I’m facing an error with the phrase TMS website. Could you please help me figure out the issue so I can submit my tasks on time? THANK YOU
Hi @t1999ku,
thank you for reaching out.
Please write in the thread dedicated to your project in the TWB Community forum, so that your Project Manager can help you. Be so kind as to include more information on the error you are facing, it will help the Project Manager figure out what the issue is, and help solve it faster.
For future reference, if you have issues and questions related to specific projects, I suggest writing in the dedicated thread in the TWB Community forum or directly to the Project Manager. You can find the link to the dedicated thread in the TWB Community in your confirmation email or in your “Claimed tasks” section on the TWB Platform. Check this video to see how to ask questions about a task.
