The Translator's Toolkit

TWB Q&A TWB FAQs
112

Hello!

I want to complete a task in Phrase, but it’s impossible because the QA check keeps giving ‘tags and formatting’ errors for the same couple of segments. I already removed and re-added the formatting and tags about 5 times per segment and as far as I can see there is nothing missing at all. I cannot ‘ignore’ these messages, so the Complete button won’t appear.

Thanks in advance for any help!

113

Hello @Sunny and thank you for writing to us.

I cannot see that you have any in-progress tasks, so it appears that you managed to submit the task as completed. Please let us know if you have any other questions or concerns.

For future reference, kindly note that you may email the project manager responsible for the task you are working on directly and they will be more than happy to assist you.

Also, you can post your task-related questions in the thread dedicated for that task received by email.

I hope this helps.

Please don’t hesitate to contact us for any further questions.

Best regards,

114

Hello Ahmad,

Thanks for your reply. Indeed, I managed to solve it by myself and wanted to update my post, but suddenly my internet disappeared and I wasn’t able to.

It was still a hassle though. This was the only thing that ended up working:

  • copying my translation to notepad;
  • copying source to target;
  • pasting my translation back in the target segment piece by piece, right in between the English, and then removing the English without touching the formatting at all;
  • confirming and running checks again.

It would be a lot easier if formatting issues could also be set to ‘ignore’.

1 Like
115

Hello @Sunny and thank you so much for your hard work on this. We genuinely appreciate your support.

@GiuliaG the above feedback is for your kind reference.

Thanks a lot!

1 Like
116

Hi, I have some problems with the “completed” button. I am revsing some of documents and although i have confirmed all segments, I still can’t click the completed button. Is there any extra step for that?

117

Dear @nadine ,
Thank you for your help and for letting us know!
Before marking a task Complete, you should run the Phrase QA functionality and solve the issues flagged there.
Please let me know if that works :slight_smile:
Best,
Giulia

118

Good morning,

I want to know the reason why I cannot claim a task. When I try to claim it, a message appears saying “you cannot claim this project”. All the tasks I try to claim are in spanish, and so far I’ve only been able to complete one translation. If someone could help me I would really appreciate it.

Kind regards,
Shariel

1 Like
119

Hello @sharielp26 and thank you for reaching out to us.

We are sorry to hear that you’re facing this issue.

May I please ask you to email us at: translators@translatorswithoutborders.org and provide us with some screenshots of the issue so we can investigate further and assist you find a solution.

Looking forward to hearing from you soon.

Thanks and regards,

120

Good morning,

Thank you for your recent follow-up regarding the issue. The problem has already been resolved, but I appreciate your assistance.

I’m grateful for the support and prompt responses I’ve received.

Best regards,
Shariel

1 Like
121

Hello Ambra,
I have just completed a task but I am not able to click on complete.
I wish to know how to solve that problem

122

Hello @douanlalorielle and thank you for your support.

To complete the process:

  1. Please run the QA.
  2. Address any flagged issues as needed.
  3. If any flagged errors are false positives, please mark them as “ignored.”
  4. Once all issues have been resolved or ignored, you will be able to mark your task as complete.

For guidance on running a QA in Phrase, please refer to the post below: How to run QA (Quality Assurance) checks in Phrase TMS Useful Features.

In case you applied the above and the issue still persists, please don’t hesitate to write in the dedicated thread in the TWB Community forum or directly to the Project Manager. You can find the link to the dedicated thread in the TWB Community in your confirmation email or in your “Claimed tasks” section on the TWB Platform. Check this video to see how to ask questions about a task.

If you have any further questions, please don’t hesitate to reach out.

All the best,

1 Like
123

How can i Become a TWB Verified Translator?

124

Hello @ragasad1986

I hope you are doing well and thank you for reaching out to us.

I would like to mention that we have been gradually moving away from verification and we are no longer verifying our volunteers. Nowadays all translation tasks are available to all volunteers who have the language combination on their profile. I see that you have listed your language pairs on your profile and everything is in order so you will have access to tasks in your language pairs when they are available. I would recommend regularly checking the homepage for tasks.

Thank you for your continued support, we really appreciate it.

All the best,

125

Hello everyone! Happy to be here! Where can I find more information about becoming a verified translator ? Thanks in advance :wink:

126

Hello @juliamattostranslation

I hope you are doing well and thank you for reaching out to us.

I would like to mention that we have been gradually moving away from verification and we are no longer verifying our volunteers. Nowadays all translation tasks are available to all volunteers who have the language combination on their profile. I see that you have listed your language pairs on your profile and everything is in order so you will have access to tasks in your language pairs when they are available. I would recommend regularly checking the homepage for tasks.

Thank you for your continued support, we really appreciate it.

All the best,

127

Hello, everyone! I’m happy to be here with you. I have finished a task and it was my first one. Is there any feedback? How can I see it?

128

Hi @anamarinhotranslation,
congratulations on finishing your first task!

I checked your completed task and it seems like the translator revising it didn’t leave a review. We do encourage translators to leave reviews for their fellow translators, but it is optional and not everyone does so.

If you do receive a review, you can access it by finding the task in the “Claimed Task” section on your profile and clicking on “Task Reviews”.

Hope this helps. Have a lovely day! :sparkles:

129

Hello TWB Team,

It’s great being here. ‘Information is power’ as the saying goes. We are empowered here with all the information we need.

Thank you for all the efforts. We are grateful.

Regards,

Nura Ahmad.

2 Likes
130

Hello TWB team!
I’m facing an error with the phrase TMS website. Could you please help me figure out the issue so I can submit my tasks on time? THANK YOU

131

Hi @t1999ku,
thank you for reaching out.
Please write in the thread dedicated to your project in the TWB Community forum, so that your Project Manager can help you. Be so kind as to include more information on the error you are facing, it will help the Project Manager figure out what the issue is, and help solve it faster.

For future reference, if you have issues and questions related to specific projects, I suggest writing in the dedicated thread in the TWB Community forum or directly to the Project Manager. You can find the link to the dedicated thread in the TWB Community in your confirmation email or in your “Claimed tasks” section on the TWB Platform. Check this video to see how to ask questions about a task.

Hope this helps. Thank you for your support!