Why am I getting this error and how do I fix it?
Hi @service1, I think it is either not a language pair that you have registered for, or it’s a task reserved for verified translators if you are not already verified. Our excellent @Aya.Alrifai will know more!
Hi Katherine and welcome to our community!
I can echo what Tenaya said this usually happens when using the tags on the homepage
I see that you are native in Russian, so I took the liberty to add the language pair English to Russian to your profile so you have access to tasks in this pair
Let me know if you have any questions!
Yes, Aya.Alrifai’s solution is correct. I also had this issue for months, and it seemed no one could help me, but I recently solved it! The problem: my Source Language and Target Language were switched around in my personal profile. It was Swahili to English instead of English to Swahili. Now, that I’ve switched it around, I am finally able to claim tasks for the first time. Hope this helps! Also, hope this helps TWB help others in the future who are receiving the same error message.
I’m sorry that you struggled with tasks for a long time there were indeed a number of tasks available in Swahili, but tasks are only accessible when the language pairs are listed in the correct direction
It’s surely important for us that our volunteers are aware of the general process of finding and claiming tasks so they don’t see similar error messages. You can find a full explanation on our workflow in the Translator’s Manual Also, you are always welcome to reach out to us for and question here on the forum or via the email address email@example.com
I hope this helps! Please don’t hesitate to reach out if you need any assistance, and hopefully you find the chance to claim a task soon!
Thank you @Aya.Alrifai. No worries! I’m currently working on my first task. I appreciate the solidarity and cooperation I’m finding here.