Hi! I’m having trouble logging in to Phrase TMS. When I try to get access to it, I get a message saying “SSO Login error User not found in the system.”. Can anyone help me with that? Thanks in advance!
Hello @mercedesnicolac, thank you for working on this and I’m sorry that you’ve encountered an error.
Please try to follow these steps:
- Log out from Phrase
- Go to https://cloud.memsource.com/ and make sure you are logged out of any Phrase account.
- If not: Click on the profile icon or picture in the top-right corner of the screen and select “Logout”.
- Clear cache and cookies from your browser (here’s how to do it for Chrome, Firefox, Opera)
- Log into TWB platform
- Go to https://twbplatform.org/
- Use your usual username and password to log in
- Try to access the link again.
- If you are not redirected to your project in Phrase, try to access the link again, multiple times.
Phrase is currently experiencing issues with their login functionalities and trying the link several times sometimes helps overcome them. This is a temporary solution until Phrase arrives at a permanent one, which we hope will be soon.
In the meantime, if this prevents you from being able to complete a task before the deadline, please reach out to the project officer in the relevant TWB Community thread (click on “Discuss” in your Claimed Tasks page).
To stay updated about the issue, you can follow this thread on the Forum.
Thank you for your support, patience and cooperation.
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