Impossible to translate on TMS

Hi everyone,

I have this task to translate but when I try to translate it on Phrase TMS it is lagging and I cannot edit anything.
The screen freezes and the “preview” section at the bottom is completely black.

I need some help, I’m stuck :frowning:

Thank you!!

Hello @manonetame ,

It could be an internet connection issue or a Phrase issue. I have discovered that Phrase’s desktop editor works better than the web editor, especially for large files. The desktop editor is an app you install on your machine (PC or laptop) where you can work online and offline, but you need to manually save your progress.

Phrase’s desktop editor can be downloaded from here. After you install it, go to the tab Claimed Tasks from your TWB profile, find your task, click on “Translate using Phrase TMS”. That will take to to the web editor, where you will need to click on the button “Document” from the menu on top of the page (see image below); a drop-down menu will appear, from where you need to choose “Export to blingual MXLIFF”.

This will download the file on your machine. Then, open the desktop editor, click on “File” from the menu at the top of the page, choose “Open” and select the MXLIFF file you’ve downloaded. Then you can work on your translation as you normally do, but remember to click on “File”, then “Save” before you close the app.

I hope this helps!
Happy translating, Elena

1 Like

Hi @manonetame ,

Thanks for sharing this with us. It can indeed be quite challenging when technology doesn’t cooperate! First of all, the guidance you received from our colleague @ElenaF is valuable and might help resolve the issue. Nevertheless, let’s delve into further steps that you might consider. These steps come into play should the situation arise where you lack administrative privileges to download and install new software on your current computer. Additionally, they could prove beneficial if you’re dealing with limited disk space, RAM storage, or even if you have another virtual machine currently operational.

Option 1: Go Incognito
When administrative access poses a barrier to download and install new programs and softwares for a better experience, experimenting with your browser’s incognito mode might provide a workaround. This mode sidesteps cached data and restrictions, potentially leading to a smoother experience. Here’s how you can activate it:

  • Chrome: Ctrl + Shift + N
  • Firefox: Ctrl + Shift + P
  • Safari (macOS): Command + Shift + N

Option 2: Clear your DNS Cache via Terminal/Command Prompt
Should the first option fail and you that you believe this to be a connectivity issue, consider clearing your DNS cache through the terminal or command prompt. This cache stores website data and could be a contributing factor to this problem you are experiencing problem. Here’s how you can proceed:

If you are using Linux:

  1. Open a terminal window.
  2. Type sudo systemd-resolve --flush-caches and press Enter.

If you are using a macOS:

  1. Open the Terminal application.
  2. Enter sudo dscacheutil -flushcache and hit Enter.

If you are using Windows:

  1. Press Windows Key + R to open Run.
  2. Type cmd and press Enter for Command Prompt.
  3. In the Command Prompt, type ipconfig /flushdns and press Enter.

Option 3: Use Terminal/Command Prompt to Clear Caches
If none of the two options are easy for you to perform, consider clearing your browser’s cache and cookies using the terminal or command prompt. Please exercise caution, as this step might log you out of websites and remove stored data. Here’s how:

If you are using Linux:

  1. Open a terminal window.
  2. Enter rm -rf ~/.cache/ ~/.config/google-chrome/Default/Cache/ **to clear cache for Chrome as an example.

If you are using a macOS:

  1. Open the Terminal application.
  2. Enter rm -rf ~/Library/Caches/ ~/Library/Application\ Support/Google/Chrome/Default/Cache/ **to clear cache for Chrome.

If you are using Windows:

  1. Open Command Prompt as administrator.
  2. Enter del /F /S /Q %userprofile%\AppData\Local\Google\Chrome\User Data\Default\Cache* to clear cache for Chrome.

Remember, any adjustments made to system settings should be approached with care. Your technical know-how will certainly guide you, and if you need further assistance or clarification, know that we’re here to support you at every step and if the problem is related to the functionality of Phrase TMS then you can get in touch with one of the TWB PM or Community Interns and they will make sure the issue is addressed with the IT Team.

Kudos again for sharing the technical challenges you are facing, and here’s to a translation journey that proceeds without a hitch! :star2:

Best wishes,