Failed to save segment due to an internal error

Phrase TMS
1

Hi, I’m working on proofreading a document and I’m not able to save any of the changes I make in the segments. I keep getting this message “Failed to save segment #5 due to an internal error”. I refreshed, reloaded, I changed browser. Nothing works

2

Hello @ava.013 and thank you for writing to us.
Sincere apologies for the late reply.
I have checked and it seems that you were able to resolve the problem. May I know if this is the case or if you need any further support?
Thanks and good luck!

3

Hi, I have the exact same problem and my deadline already passed I am not able to fix the problem I don’t know what to do now.

4

Hello @mariameridac2001 and thank you for writing to us.
Could you please share with the us the name of the task you are referring to?

Looking forward to hearing from you soon.

Thanks and regards!

5

Yes, sorry. The name of the document and task is: 2025.01_lesson_safety_winter safety in the rain and snow-R-es_es
I saw some other people having problems too and I also sent a copy of the revised document to giulia.gasperoni as she was the one solving the problems.

1 Like
6

Thank you, @mariameridac2001
@GiuliaG will certainly be assisting you by email in regards to this issue.
We thank you for your cooperation and patience.

1 Like
7

Dear @mariameridac2001 ,
Thank you so much for your assistance with this and sorry for the technical issues!
I have replied to your email also :slight_smile:
All the best,
Giulia