I worked translating a document, now the number of words don't appear in my profile

I translated a document (1900 words) a few weeks ago Spanish to English and when I finished they appeared in my total words donated but now that number is 0.
Would you be able to help ? I there a reason for this happening ?

Hey @IrenePB could you kindly send us an email to translators@translatorswithoutborders.org with the details of the task you completed so that we look into it.

Yes of course, I’ll do it now. Thank you :slight_smile: