Iām experiencing exactly the same issues as some other fellow translators did.
I completed and flagged all the sections of the course obtaining 100% in all of them, but as I tried the āTest yourselfā final quiz all my progress had disappeared and it just said I needed to enroll (which I had already done before starting the course, obviously ). Could you help me solving this?
Hello Elisabetta, thank you for your message and for taking the course. Have you tried the other tips that Gloria suggested (accessing from a different browser, make sure you are logged in, check that your JavaScript is activated)?
thank you for your reply! Actually if I log in with a different browser I can access the final test, but my grades are all marked 0% even though they originally were 100%. Shall I go on and take the test or will it show a 0% mark?
I have checked my inbox, spam folders and the other folders in my mail on both the app on my phone and my laptop and there isnāt an email in there. Is it possible to send me another one please?
Hi Suzanne, Iām afraid we canāt send you the activation email manually. It is sent automatically by the system. Could you please try either to access the platform using the email address and password and if this doesnāt work, try to register again?
Apologies for the inconvenience and thank you for your patience.
Hi Ambra, I have gone onto the course platform, done as you advised and an email came through which I clicked on and I have now activated the link. At the top of the page on the course platform it says my name and that I am logged in so I think I am good to go. Thank you for your help, have a great evening.
After I click on āContinueā it just takes me back to the home page with the modules. As you can see from the screenshot, I am logged in. This happens with various browsers.
Hi @ElisaBetta, thanks for the screenshot. I checked, you had correctly activated your account but had not enrolled into the course I did it for you, if you had already gone through all the content you can go directly to the final test.
Let me know if you have any other questions.
Hi there. So Iāve created the account and confirmed it. Iām logged in. I go under Site Home, find the Introduction to Humanitarian Translation for Kato Translators. However there is no button āenrol me in this courseā. There is an open padlock icon (when I scroll over that, it says āguest accessā and an arrow, which says āself enrolmentā when I scroll over that. Nothing happens when I click either!
Iāve completed the four sections but canāt take the test.
Help!
Dear @Rachael, thanks for reaching out.
I just enrolled you myself. You should be able to take the test directly now
Donāt hesitate to get in touch if you have any other questions!
Best,
Gloria