@AngelaG Oh ok! Why don’t you let me know here what you want to change it to and I’ll change it for you
Simply “AngelaG” without my surname
Thank you Joanna!
@AngelaG great, this is all done!
Thank you so much!!
Hello! For some reason, it doesn’t let me get verified
Let us know if there’s anything else we can help you with!
I tried to add a profile picture, but it says that there’s an error while uploading it.
Is there a specific size the pictures should have?
Thanks in advance to whoever replies.
Hi @Alex9 ! Not that I know of Could you try again and if it doesn’t work feel free to send us a screenshot so that we can understand what the issue is
@JoannaW I just had to cut the picture to upload it, but now it’s not showing my face. Can you help me with this issue?
Hi @Alex9 ah well done! Unfortunately I can’t help you with this as I don’t have your photo. But I suggest you try cropping it differently, i.e. keep more of the image above your face so that your face is centred in the picture
I hope this helps!
@JoannaW thank you so much for your reply
I will edit it again as you suggested.
@Alex9 I see it’s worked! Lovely to see you Alessandra
The same is with my profile, I cannot change my username “there is no editing option” (and no pencil picture next to it). Would you be so kind to change it for me from imante.gimb into Rose Marie?
Good evening, @Rose.Marie
Thank you so much for reaching out, Rose.
Lovely Joanna doesn’t work at TWB anymore. Let’s tag our kind @charlotte1, so she can help you with this tomorrow.
Have a great evening!
Thank you so much for the information , I will do it.
Hi, @charlotte1, could you help me with this issue please?
Hi @Rose.Marie, thanks a lot for reaching out!
To edit your username, you’ll need to go to your profile and click on “Preferences”; from there, you’ll be able to edit your username
Let me know if it works or if the issue persists
7 posts were merged into an existing topic: WhatNow Service phone messages 26607
That is brilliant, thank you so much Dona. I will have a look later this afternoon.
On a different note: I have asked before on a different thread but still have not found the solution. How can I permanently change my user/visible name? I have amended it under “edit my profile” and then saved it, but it still appears as my name and surname.
Thank you for all your help, I am amazed at how responsive and kind everybody seems to be on TWB. Have a great afternoon